PRIVACY POLICY

1. Introduction

Welcome to Medicare Livofy (the “App”), operated by Medicare Livofy (“Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, and protect your personal and healthcare information when you use our App and related services (collectively, the “Services”). By accessing or using the App, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the App.

2. Information We Collect

We may collect and process various types of information about you, including:

2.1 Personal Information

Contact Details: Such as your name, email address, mobile phone number, and other identifiers.
Account Information: Information provided during account registration, including login credentials and profile details.

2.2 Healthcare and Wellness Data

Health Data: Information about your health, nutrition, exercise habits, and other wellness-related data that you provide to personalize your wellness plan.
Wellness Preferences: Data regarding your dietary preferences, fitness goals, and wellness interests.

2.3 Usage Data

Technical Information: IP address, device type, browser type, operating system, and other technical information collected automatically when you use the App.
Interaction Data: Information about how you interact with the App, including pages viewed, links clicked, and other usage details.
Communications Data: Records of your interactions with us through digital communications, including email, SMS, WhatsApp messages, push notifications, and targeted advertising engagements.

3. How We Use Your Information

We use your information for various purposes, including:

Personalizing Your Experience: To develop and customize your wellness and nutrition plans based on your healthcare data and preferences.
Providing the Services: To manage your account, deliver the Services, and ensure that the App functions properly.
Communications: To send you important notifications, updates, and personalized wellness content via email, SMS, WhatsApp, push notifications, and advertising platforms.
Marketing and Engagement: To share information about our Services, upcoming seminars/webinars, and other wellness-related events. You may opt out of marketing communications at any time in accordance with the “Your Choices and Rights” section below.
Improving Our Services: To analyze usage trends and user preferences to enhance and improve the App.
Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We will not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers: Third-party vendors who assist us in operating the App and providing our Services (e.g., IT support, data analytics, marketing, and customer service). These vendors are contractually obligated to safeguard your information.
Insurance Partners: Our insurance partners with whom the Services are routed may receive certain information necessary for the administration of the wellness programs.
Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety, or that of our users or others.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. In such cases, we will take steps to ensure the confidentiality of your information.

5. Data Storage and Security

5.1 Data Storage

We store your information on secure servers located in [specify location if applicable, e.g., India or cloud-based servers].
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

5.2 Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. International Data Transfers

As our Services are provided in partnership with entities in different regions, including the Middle East, your data may be transferred to and maintained on servers located outside your state, province, or country. We take appropriate measures to ensure that such data transfers comply with applicable data protection laws.

7. Your Choices and Rights

You have certain rights regarding your personal data. These may include:

Access and Correction: You can request access to your personal data and correct any inaccuracies.
Data Deletion: You may request that we delete your personal information, subject to applicable legal and contractual obligations.
Opting Out: You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
Data Portability: In some circumstances, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided in Section 10 below. We may request additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

Enhance your experience on the App.
Analyze usage and trends.
Deliver targeted advertising and marketing communications.

You can control the use of cookies at the individual browser level. However, if you choose to disable cookies, some parts of the App may not function properly.

9. Third-Party Links

Our App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we update the Privacy Policy, we will revise the “Last Updated” date at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Medicare Livofy [Address] [Email Address] [Phone Number]